How to Redeem Partner Credits

Welcome to the official guide for redeeming free credits as a member of one of our partnered institutions or communities.

Each partner organization has a unique agreement with us, and members may receive different amounts of credits depending on their partnership.

Eligibility

You can redeem credits if:

• You belong to a recognized partner institution or community.
• You’ve been given a unique partner key.
• You haven’t previously redeemed credits via this program.

What You Get

Each partnership grants a specific number of free credits to eligible members.
These credits empower you to:

• Run real-time experiments on our Open Research Laboratory
• Create, simulate, and test workflows using advanced components
• Access cutting-edge research tools without any upfront cost

Your credit amount is automatically applied based on your selected institution and the valid partner key you provide.

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Steps to Redeem

1. Log into your account

• Visit your Profile Page.
• Make sure you’re signed in.

2. Scroll to “Partner Institutions” section

• It’s located below your profile and social information.

3. Select Your Partner

• Choose your organization from the dropdown list.

4. Enter the Partner Key

• Your organization should have provided you with a unique key.
• Enter it exactly as given.

5. Click “Redeem Credits”

• The system will validate the partner key.
• If valid:
  • Your credits will be updated (based on your partner).
  • Your profile will be tagged with your partner institution.

Important Notes

• One-time use per account. Once claimed, you cannot redeem again.
• Entering an incorrect key will result in an error.
• Already redeemed? You’ll see a message indicating that your account is linked to a partner.
• The system saves your partner details under the partner field in your profile for verification.

Need Help?

If you’re unsure of your key or face issues, Contact support