Facing an Issue? We're Here to Help

At Open Research Laboratory, we are committed to providing a seamless experience while you explore, build, and experiment with our open research platform.

We understand that, at times, things may not work as expected — and we’re here to assist you as quickly and thoroughly as possible.

What Can You Report?

You can contact us about any issue, including but not limited to:

• Component malfunctions: If a component in your workflow doesn’t behave as expected.
• Workflow errors: If connections, flow logic, or execution fail during testing.
• Broken features: UI elements or pages that aren’t loading or functioning correctly.
• Lab execution issues: Experiments not starting, incomplete runs, or result mismatches.
• Missing or misbehaving integrations with third-party libraries or APIs.

How to Report an Issue

If you’re facing a persistent issue, please reach out to us directly:

Email Us

Note

When reporting an issue, kindly include:

• A clear description of what you were trying to do
• Any error messages (screenshots welcome!)
• The component name or workflow ID (if relevant)
• Your email or user ID (if you’re logged in)

Our Commitment

We take every issue seriously and aim to:

• Acknowledge your report within 24 hours (working days)
• Investigate and reproduce the issue promptly
• Provide a fix or workaround as soon as possible

We appreciate your patience and contribution to making our platform better for all users. Your feedback helps us improve every day.

Still Unsure?

Even if you’re not sure it’s a bug — write to us anyway. We’d rather investigate a false alarm than miss something important.